EA and Operations Specialist - Bay Area
About this role
Level AI is a fast-growing, AI-first Customer Experience Intelligence platform backed by top-tier investors and founded by leaders from Amazon, Google, and Meta.
Role - We’re looking for a highly organized Operations Specialist to partner closely with senior leadership and help run the business day to day. This in-office role combines executive support, business operations, and offsite management in a fast-paced startup environment.
Responsibilities:
- Provide executive-level support to senior leadership (calendar, meetings, travel)
- Own day-to-day operational workflows that keep the company running efficiently
- Track leadership priorities, KPIs, and action items
- Support hiring operations and onboarding
- Help maintain internal documentation, policies, and operating cadences
- Plan and execute leadership and company offsites end-to-end
- Support ad-hoc strategic and operational projects as the business scales
Qualifications:
- 3+ years of experience as an Executive Assistant, Operations Specialist, or similar role in a startup or fast-paced environment
- Experience supporting senior executives in high-growth environments
- Comfort working with ambiguity and rapidly shifting priorities
- Strong organization, communication, and judgment
- Self-starter mindset with a bias toward action and ownership
- Comfortable working in-office with leadership
Why Level AI:
- High-impact, founder-facing role
- Broad ownership and visibility
- Competitive compensation and benefits
- Opportunity to grow with a category-defining AI company
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Company at a glance
Level AI pairs their proprietary AI stack with a unified quality, coaching, automation, and analytics layer. Every function learns from the same customer conversation data. Coaching plans reflect what QA scores surface, Product see the same friction patterns Operations sees, and the business comes together to deliver a unified, intelligent customer journey.
Companies like Wayfair, Smartsheet, Chime, Gusto and SwissRe trust Level AI to deliver efficient, high-quality, customer experiences while elevating customer strategy.
Top Benefits
- Competitive Compensation
- Benefits
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