Order Management & Supply Chain Specialist

Position overview

We are looking for an Order Management & Supply Chain Specialist to join our Supply Chain team and support a key stage in the transformation of Motorola’s business in Chile.

This position will play a central role in the end-to-end management of customer orders, from order entry through final delivery. The successful candidate will also support the implementation and operation of the local sales model in Chile, which includes a local warehouse and new coordination processes across customers, Sales, Planning, Logistics, and Factory teams.

The role will serve as a key point of contact for order execution, inventory, delivery, and customer-related matters, ensuring visibility, timely follow-up, and a positive customer experience. Depending on business needs, the position may support a combination of local and international operations. 

Key responsibilities

• Manage the complete customer order process, from order receipt and system entry through final delivery.
• Enter and manage orders in SAP or the relevant internal systems, following established processes and controls.
• Verify that orders are correctly transferred to the factory and monitor their progress throughout production and execution.
• Track shipments from factory departure through arrival in the country and final delivery to the customer.
• Serve as the main point of contact for customers regarding orders, availability, execution, inventory, and delivery dates.
• Provide the Sales team with timely and accurate information related to order status, deliveries, product availability, and overall execution.
• Work closely with Logistics, Sales, Planning, and Factory teams to align processes, priorities, and delivery timelines.
• Monitor local customer inventory, considering recent fulfilment, work-in-progress orders, and expected demand.
• Support the Planning team with demand definition and regular demand updates.
• Participate in and, when applicable, coordinate CPFR meetings with customers.
• Identify opportunities to improve operational processes, controls, and workflows.
• Manage priorities and critical situations during quarter-end, fiscal year-end, product launches, and other peak business periods. 

Requirements

• Bachelor’s degree in Engineering, Business Administration, Logistics, Supply Chain, International Trade, or a related field.
• At least three years of experience in order management, supply chain, logistics, planning, customer operations, or a related area.
• Experience tracking orders, deliveries, or logistics processes from end to end.
• Experience working with internal and external customers and coordinating across multiple business areas.
• Knowledge of or previous experience with SAP or another ERP system is highly desirable.
• Intermediate English proficiency.
• Previous experience working in a multinational company.
• Knowledge of demand planning, inventory management, and delivery processes.
• Experience in the telecommunications or technology industry is desirable but not mandatory.
• Availability to work under a hybrid model, with required attendance three days per week at the Santiago, Chile office.
• Availability for occasional travel related to training or specific business needs, if required.

Key competencies

• Clear, proactive, and customer-focused communication.
• Ability to coordinate with multiple stakeholders and consistently follow up on open topics.
• Strong organizational skills and attention to detail.
• Results orientation and problem-solving skills.
• Comfort working with numerical information, inventory data, and critical deadlines.
• Flexibility to adapt to new processes and changing business needs.
• Ability to perform effectively under pressure during peak business periods.
• Initiative to drive execution and recommend process improvements.
• Strong collaboration and teamwork.
• Commitment to service quality and customer satisfaction.