Senior Customer Service Account Manager

Job DetailsJob Location: Greensboro - Greensboro, NC 27409Position Type: Full TimeSalary Range: $45,000.00 - $52,000.00 Base+Commission/yearJob Category: Customer ServiceLe Bleu Enterprises is THE industry leader in home and office delivery services. Our water is the best available, and so are our people. We reward our employee's hard work with top-notch income, a complete benefits package, and a professional, motivating, and fun work environment.

Position Summary

The Senior Customer Service Account Manager is responsible for delivering an exceptional customer experience while managing assigned accounts, resolving escalations, and supporting sales and retention efforts. This role handles a high volume of customer interactions and serves as a subject matter expert for products, services, and customer solutions.

This position is ideal for a seasoned customer service professional who thrives in a fast-paced environment, excels at problem-solving, and enjoys building strong customer relationships.

Key Responsibilities

As a Senior Customer Service Account Manager, you will:

Answer a high volume of inbound calls while always maintaining a positive, empathetic, and professional attitude toward customers.
Respond promptly to internal and external inquiries via email, phone, text, and in-person communication.
Manage customer orders, account updates and service requests accurately and efficiently.
Acknowledge, investigate, and resolve customer complaints to ensure satisfaction and retention.
Maintain in-depth knowledge of company products, services, policies and processes.
Sales focus- Identify opportunities to recommend additional products or services based on customer needs, with uncapped commission potential tied to performance.
Build and maintain strong relationships with assigned and high-value customer accounts
Handle escalated customer service issues effectively and professionally.
Accurately document customer interactions, transactions, comments, and resolutions.
Assist with training, mentoring and reporting as needed.
Collaborate with internal teams and support other departments as necessary
Perform additional duties as assigned

Preferred Skills & Experience

Previous experience in a senior-level customer service role
Sales or upselling experience within a service environment
Strong problem-solving and conflict-resolution skills
Experience training or mentoring team members
Ability to work independently and as part of a team

QualificationsThe successful candidate will also have:

Excellent communication skills
A warm, approachable manner
At least five years’ experience in a customer service position
Minimum of two years in a call center environment
Extensive experience using MS Office software
Experience using database management systems
Minimum 1-year Supervisory/Leadership experience
Minimum 1-year training and coaching experience

We would love to meet you if you possess these skills and qualifications and are passionate about servicing an excellent customer base.

Compensation: $45,000.00 - $52,000.00 per year

Benefits

401(k)
401(k) matching

Dental Insurance

Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule

8-hour shift

Monday to Friday

Supplemental pay types

Commission pay

Experience

Call center: 2 years (Required)