Account Management Associate

Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 17 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion.

As a Partner Operations Associate, you will play a key role in supporting and improving the performance of our partner facilities across regions. Reporting to the Compliance Manager, you’ll be responsible for ensuring smooth day-to-day operations, resolving partner issues, and helping drive quality, consistency, and scalability within our partner network.

• Oversee daily operations to ensure consistent, high-quality output from partner facilities.
• Manage the onboarding and offboarding process for partners, ensuring alignment with our standards.
• Conduct regular virtual check-ins and reviews to track progress, provide support, and reinforce expectations.
• Monitor KPIs and partner performance, ensuring operational targets are consistently met.
• Coordinate with internal teams (e.g., Regional/Ops Associates) to support order processing flow, inventory management, and admin tasks.
• Resolve partner issues and manage escalations efficiently to avoid service disruptions.
• Lead monthly performance reviews with facilities, covering capacity, complaints, payments, quality, and audit outcomes.
• Identify training needs for new and existing partners and ensure performance standards are maintained.
• Contribute to cross-functional initiatives, process improvements, and sourcing strategies.

• Strong communication and relationship management skills.
• Good analytical ability; able to interpret data and present clear insights.
• Highly organised, proactive, and detail-oriented.
• Ability to multitask and stay focused in a fast-paced environment.
• Strong sense of ownership, accountability, and adaptability.

• Familiarity with CRMs, BI tools, or Google Data Studio.
• Exposure to international operations or B2B commercial processes.
• 2+ years in a high-growth, operations-focused role; laundry/dry cleaning industry experience is a plus.

• 9-hour shift (8 working hours + 1-hour break).
• 5 days a week (2 rotational week-offs based on rota).
• Shifts are anchored to UK time.
• Office-based role.
  

• Be part of a fast-growing global company with opportunities to learn and grow.
• Work in a collaborative environment where your ideas are heard and valued.
• Gain exposure to international markets and complex customer operations.
• Competitive salary package + shift allowance.
• Comprehensive health insurance coverage.