Clinical Operations Lead

About Lark

At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team!

What You’ll Do

Quality Assurance & Governance

• Build and operate an ongoing quality assurance program with the medical director for clinical workflows and care operations.

• Monitor workflow accuracy, protocol adherence, escalation timeliness, patient safety metrics, complaints, and operational performance.

• Coordinate recurring quality and governance meetings, including agendas, materials, minutes, action items, and follow-up.

• Lead incident reviews, corrective action tracking, and continuous improvement initiatives, including third party audits in partnership with Clinical Leadership and other cross-functional teams.

Clinical Documentation & Knowledge Management

• Maintain clean, version-controlled documentation of clinical workflows, policies, procedures, decision trees, escalation pathways, and operational protocols.

• Maintain governance documentation, meeting records, approvals, and other operational records required to support the clinical organization.

Clinical Workflow

• Work with our clinical leadership team to continuously improve software-enabled clinical workflows for virtual and asynchronous care.

• Support validation of clinical decision logic that powers patient routing, AI-assisted triage, alerting, escalation, and care coordination.

Business & Practice Operations

• Manage day-to-day operational infrastructure supporting the MSO and affiliated medical practices.

• Coordinate funds flow, bank account administration, payment workflows, reconciliations, accounts payable, and financial reporting in partnership with Finance.

Cross-Functional & Vendor Partnership

• Serve as a central operational partner for the practice across Clinical, Finance, Legal, Compliance, HR, Product, Engineering, and Revenue Cycle.

• Identify operational risks, gaps, and dependencies and drive cross-functional initiatives through resolution.

Care Operations Support

• As our program scales, build and support the operational infrastructure required for clinical teams to deliver care efficiently and safely.

• Monitor operational performance and recommend systems, staffing, and process improvements that support quality, efficiency, and scalability

What You'll Need

• Experience leading clinical or healthcare operations within digital health, virtual care, or a multi-state healthcare organization

• Experience managing quality assurance programs, governance processes, policies and procedures, or operational audits

• Experience with healthcare business operations, including budgeting, payroll, funds flow, banking, vendor management, or financial administration

• Strong documentation and project management skills with the ability to manage multiple cross-functional workstreams

• Strong systems thinking with the ability to balance clinical quality, patient safety, operational efficiency, financial stewardship, and scalability

Working at Lark

Lark operates as a remote organization, requiring all employees to reside within the United States. The specific salary offered to a candidate will depend on various factors, including their location, job level, and verified job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for additional compensation, such as participation in a bonus program and stock awards, where applicable.

Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.

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