Child Support Specialist III
- Workplace
- On-site
- Employment
- Full-time
- Compensation
- $4k – $6k
About this role
Advertisement Closes
11/22/2026 (11:59 PM ET)
2606031
Child Support Specialist III
Pay Grade
14
Salary
$3,672.84 - $5,509.24 Monthly
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
Hiring Agency
General Government Cabinet | Attorney General
Location
Location Varies
Description
The Office of the Attorney General, Department of Child Support Services (DCSS), is seeking a Child Support
Specialist III to be the lead worker and point of contact for customer service inquiries and complaints. The
position plays a vital role serving as a liaison between child support participants and contracting official
and state staff to address issues that may arise in providing child support services.
The ideal candidate will demonstrate exceptional knowledge of child support casework and processes, excellent communication skills, and strong attention to detail. The Child Support Specialist III will work collaboratively with other staff members in contracting official offices, regional offices and central office to ensure that proper procedures are followed and to assist in working through issues that may arise in providing IV-D services throughout the state.
Key Responsibilities:
The ideal candidate will demonstrate exceptional knowledge of child support casework and processes, excellent communication skills, and strong attention to detail. The Child Support Specialist III will work collaboratively with other staff members in contracting official offices, regional offices and central office to ensure that proper procedures are followed and to assist in working through issues that may arise in providing IV-D services throughout the state.
Key Responsibilities:
- Responds to inquiries from child support participants and state and contracting official staff, as well as other agencies.
- Provides expert knowledge, analysis and reconciliation of issues to assist state and contracting official staff with difficult or problem cases.
- Tracks issues and complaints from reporting to resolution.
- Reviews cases to determine proper action.
- Assists in the interpretation of state and federal regulations and child support policy and procedure.
- Responds to open records requests.
- Performs child support activities and assists contracting official and state staff as needed.
- Comprehensive knowledge of child support processes and casework.
- Excellent communication skills with the ability to communicate child support processes to non-child support professionals.
- Proficiency in the child support computer systems and applications, including but not limited to the Kentucky Automated Support and Enforcement System (KASES).
- Strong analytical and problem solving skills with the ability to identify deficiencies and propose sound and practical solutions.
- Discretion, integrity, and professionalism in handling sensitive or confidential matters.
- Ability to manage multiple assignments and meet deadlines in a fast paced environment.
Minimum Requirements
EDUCATION:
Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS:
Three years of experience in child support enforcement.
Substitute EDUCATION for EXPERIENCE:
NONE
Substitute EXPERIENCE for EDUCATION:
Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering Food Stamps, the Kentucky Transitional Assistance Program, Medical Assistance, Child Support, or other public assistance programs will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):
NONE
Working Conditions
Performs job duties in an office setting.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Cynthia Reddell at [email protected] or 502-564-4089.
An Equal Opportunity Employer M/F/D
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