Parts/Service Advisor

Job DetailsJob Location: York, PA 17404Position Type: Full TimeSalary Range: $26.44 - $28.85 HourlyJob Shift: Morning ShiftJob Category: Skilled Labor - Trades
Greet customers and assist with service and parts-related inquiries
Open, manage, and close repair orders accurately and timely
Communicate customer concerns and repair requests to technicians and management
Prepare estimates for repairs, labor, and parts
Coordinate parts ordering, availability, and staging for scheduled repairs
Maintain communication with customers regarding repair status, delays, and completion timelines
Process parts sales and assist with identifying appropriate parts as needed
Review technician recommendations and communicate additional repair needs to customers
Ensure accurate documentation of labor, parts, and customer approvals
Maintain organized records and workflow within the dealership management system
Work collaboratively with the parts and service departments to minimize downtime and improve efficiency
Assist with scheduling service appointments as needed
Handle customer concerns professionally and escalate issues when appropriate
Maintain a clean, organized, and professional work area
Follow all company policies, procedures, and safety standards
Perform additional duties as assigned

Qualifications
Prior experience in a dealership, trucking, automotive, service, or parts environment preferred
Strong customer service and communication skills
Ability to multitask and prioritize in a fast-paced environment
Basic computer proficiency and ability to learn dealership management software
Strong organizational skills and attention to detail
Ability to work effectively with customers, technicians, and management
Knowledge of truck parts, service operations, or heavy-duty equipment preferred
Ability to handle difficult conversations professionally and maintain composure under pressure
Ability to sit, stand, and walk for extended periods of time
Ability to occasionally lift and move items up to 75 pounds
Ability to work in both office and shop environments as needed