About this role
Job DetailsJob Location: Corporate Office - Cleveland, OH 44113Position Summary
The Compliance Specialist is responsible for ensuring adherence to card network rules, regulatory requirements, and internal policies within a payment processing environment. This role will lead responses to card brand violation programs and monitor merchant compliance.
Key Responsibilities
Monitor compliance with card network rules (Visa, Mastercard, Amex, Discover), including dispute and fraud monitoring programs
Manage and respond to card brand violations, including:
Visa VIRP
Mastercard BRAM
Draft and submit remediation plans, representment strategies, and compliance responses within required SLAs
Conduct merchant reviews and ongoing due diligence (KYC/KYB) to identify high-risk or non-compliant activity
Investigate alerts related to potential compliance violations through website monitoring
Monitor and review retroactive MATCH alerts
Maintain detailed documentation of violations, responses, and remediation efforts for audit and regulatory review
Support internal and external audits, including evidence gathering and control validation
Assist in updating compliance policies and procedures aligned with evolving card brand and regulatory requirements
Qualifications
2–5 years of experience in payments, compliance, or risk management within a merchant acquiring environment
Strong working knowledge of card network monitoring programs and thresholds (Visa, Mastercard)
Experience responding to card brand violations and managing remediation plans
Familiarity with PCI DSS, AML/BSA, and OFAC requirements
Strong analytical and investigative skills with high attention to detail
Ability to manage sensitive data in accordance with privacy and security standards
Preferred Qualifications
Experience with chargeback management platforms and fraud monitoring tools
Experience interacting directly with card brands or sponsor banks
Knowledge of merchant vertical risk profiles and prohibited/restricted categories
Key Competencies
Card network rule interpretation and application
Regulatory compliance and risk mitigation
Data analysis and trend identification
Written communication (formal responses to card brands and partners)
Cross-functional collaboration under tight deadlines
Qualifications
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