Winter 26/27: Dispatcher

Job Details: Job Location: Killington Resort - Killington, VT, Position Type: Part-Time Seasonal, Salary Range: $19.00 - $19.95Hourly, Job Category: Mountain Operations, Compensation and Benefits:

Compensation: Hourly wage, adjusted based on experience.
Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

The Mountain Operations Dispatcher is an integral part of our operations team, responsible for coordinating various activities to ensure a seamless and safe experience for our guests. The role involves managing communications and responding to emergencies and guest requests. The ideal candidate will be a proactive, organized, and customer-focused individual who thrives in a fast-paced, dynamic environment.

Summary of Key Responsibilities: Responsibilities and essential job functions include but are not limited to the following:

Communication Coordination

Monitor and facilitate two-way radio communications between Ski Patrol, Lift Operations, Lift Maintenance, and other resort staff.

Relay important information, updates, and emergency announcements to the relevant departments and guests.
Maintain clear and professional communication with resort employees to ensure smooth operations.

Emergency Response

Act as a point of contact for emergency situations and coordinate the response of Ski Patrol, Lift Maintenance, and other relevant teams.
Dispatch Ski Patrol to accidents, injuries, and other incidents at the resort.
Dispatch Lift Maintenance to mechanical and electrical problems with lifts.

Guest Assistance

Assist guests in need by coordinating services such as transportation and medical attention.
Field guest inquiries and provide information about resort services, events, etc.

Record-Keeping

Maintain accurate logs and records of communications, incidents, and responses.
Assist in compiling incident reports.

Team Collaboration

Collaborate closely with ski patrol, guest services, maintenance, and other resort departments to ensure a cohesive operation.

Qualifications: Basic Qualifications

High school diploma or equivalent; some college coursework or relevant certifications preferred.
Previous dispatch, emergency response, or customer service experience is a plus.

Required Knowledge, Skills and Abilities

Strong communication and interpersonal skills.
Knowledge of skiing and snowboarding terminology and resort operations is advantageous.
Proficiency in using two-way radios and communication systems.
Ability to work in high-stress situations and make quick decisions.
Ability to sit for extended periods and use communication equipment.

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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