Winter 26/27: Central Reservations Agent

Job DetailsJob Location: Killington, VT 05751Position Type: Full-Time/Part-Time SeasonalSalary Range: $18.25 - $19.16 HourlyJob Category: Guest ServicesCompensation and Benefits:

Compensation: Hourly wage, adjusted based on experience.
Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

The Central Reservations Agent works in an inbound, service-oriented contact/call center environment to book lodging accommodations, sell resort services (tickets, rentals, lessons, etc.), and provide resort information and guest service. This is an excellent opportunity to develop skills for future growth at Killington/Pico or within hospitality/sales.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Answer incoming calls and messages in a polite and professional manner
Assist guests by providing information about the resort and our products/services
Ensure reservations and purchases are entered into various systems accurately and free from errors
Assist guests with accessing online accounts and making purchases through our eCommerce platforms
Make outbound calls and/or send messages as needed to support sales initiatives or conduct customer service follow up tasks
Use provided resources to ensure all information provided to guests is accurate
Perform other tasks as assigned

QualificationsBasic Qualifications

Excellent general computer literacy and ability to work in multiple software systems simultaneously required
Hospitality, reservations, sales, or call center experience preferred

Required Knowledge, Skills, and Abilities

Must have a willingness to learn, through formal training and independent learning, about our resorts and services, policies and procedures, and various computer programs
Good communication skills required
Readiness to accept and adapt to changes in products, operations, policies, etc. required

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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