Public Areas Attendant Team Lead

Job Details: Job Location: Killington Resort - Killington, VT, Position Type: Full-Time Year Round, Salary Range: $20.00 - $20.95Hourly, Job Shift: Day, Compensation and Benefits:

Compensation: Starting wage hourly wage, adjusted based on experience
Benefits: Full-time, year-round, benefited position including:

Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
401(k) retirement plan (with company match up to 5%)
Paid parental leave
Paid time off, holiday and sick pay
Free season pass for employee/dependents
Privileges at several other resorts
Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary

The Public Area Team Leader is responsible for overseeing and maintaining the cleanliness, organization, and overall presentation of all public spaces within Killington Grand Hotel. This position ensures that cleanliness standards are consistently met across all shifts through active supervision, inspections, and coordination of staff and supplies. The Team Leader serves as a key link between public area attendants and management, providing leadership, accountability, and operational support.

Summary of Key Responsibilities

Responsibilities and essential functions include but are not limited to the following:

Oversee public area attendants during assigned shifts.
Coordinate daily tasks and prioritize workload of the team based on occupancy, events, and guest traffic levels.
Monitor staff performance and ensure adherence to hotel policies and procedures.
Address performance concerns and report issues to management as needed.
Conduct routine inspections of all public spaces, including lobbies, restrooms, hallways, elevators, Owner’s Lounge, health club, Owner’s locker room, Arcade, Ski Check, and back-of-house areas.

Inspect public areas at the end of each shift to ensure standards are met.
Identify cleanliness or maintenance deficiencies and ensure prompt corrective action.
Document inspection findings and communicate results to management.
Ensure public spaces consistently meet established cleanliness standards.

Monitor inventory levels of cleaning supplies, paper products, and amenities.

Place supply orders as needed to maintain stock levels.
Ensure proper and efficient usage, storage, and cost control of supplies.

Maintain a professional and welcoming environment for all guests.
Respond promptly to cleanliness concerns to minimize guest impact.
Communicate daily operational conditions, staffing issues, and supply needs to Housekeeping Manager or designated leadership.
Support departmental audits, inspections, and special cleaning projects as assigned.

Qualifications: Basic Qualifications

Previous hotel housekeeping or public area experience required.
Supervisory or lead experience preferred.
Strong attention to detail, organization, and follow-through.
Ability to lead, coach, and hold staff accountable.
Effective verbal and written communication skills.
Ability to work a flexible schedule including weekends and holidays.

Required Knowledge, Skills, and Abilities

Ability to stand and walk for extended periods.
Ability to bend, lift, and carry supplies and equipment up to 30 lbs.
Ability to conduct inspections throughout the property, including stairs and multiple levels.
Ability to understand and follow standard operating procedures and daily assignment sheets.
Ability to communicate clearly with guests, vendors, and employees.
Ability to apply good judgment in routine and unexpected situations.
Ability to work independently and as part of a team in a fast-paced environment.

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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