Field Service Tech

Job DetailsLevel: ExperiencedJob Location: Wood Dale, IL 60191Position Type: Full TimeSalary Range: $31.60 - $47.60 HourlyTravel Percentage: Up to 50% Job Shift: DayJob Category: Manufacturing

POSITION SUMMARY

The Field Service Technician is responsible to deliver total equipment lifecycle management services that optimize the performance of OEM equipment throughout its entire life cycle. These services include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts and provide upgrades/modernization. A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined to be able to perform in time-pressured and intensive work environments.

ESSENTIAL RESPONSIBILITIES

Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
Perform mechanical and electrical modifications including PLC programs and servo drive configuration
Conduct site visit meetings with customer contacts to include explanation of job scope and work completed
Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
Achieve service delivery goals including response time, first time fix and customer satisfaction rates
Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
Provide off-hour and weekend emergency technical support on a scheduled rotation
Responsible for timely and accurate documentation of all service activities
Provide equipment reliability feedback to quality engineering and collaborate on improvements
Attend training classes and technician meetings as required
Comply to industry, company and customer safe working practices
Extensive travel

POSITION SPECIFIC COMPETENCIES

Solid knowledge and interaction of mechanical, electrical, and pneumatic components
Interpret complex technical information involving mechanics and electronics, including schematics
AB CompactLogix PLC and RSLogix500/5000 programming
Minor modifications to PLC programs including ability to add rungs, add timers, open and close contacts
Access networks though PLC to troubleshoot issues, download and upload programs.

AB PanelView HMI programming
Variable Frequency Drive (VFD) parameter configuration
Servo drives and motors configuration

Experience with robotics and industrial robot application beneficial
Microsoft Windows Office Suite of applications, terminal emulation software, networking communication

Analytical ability to solve problems and determine root causes
Ability to make timely, informed decisions that consider facts, goals, constraints, and risks
Self-Management – Manages time and resources to achieve objectives
Effective communication skills – written and verbal

Qualifications

POSITION REQUIREMENTS

Associate or bachelor’s degree in Mechatronics is desired
EE, EET, EECS or Industrial Electronics degree is a plus

Minimum of five years’ experience troubleshooting and repairing electro-mechanical machines in the field
Travel up to 80%, including overnights as necessary
Military experience a plus

PLC integration experience a plus.

PHYSICAL REQUIREMENTS

Frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.