Digital Sales Officer

KEY RESPONSIBILITIES: 

1. Facilitating first-contact meetings with potential KCB bank customers on digital channels.

2. Searching, assessing, accepting, and processing prospect merchant and agent applications to become KCB customers.

3. Conduct first time (activations) and routine trainings to approved merchants, agents, customers on mobile and internet banking, to ensure users can use the said services. 

4. Submission of all tools of trade which are provided by the bank to customers immediately after approval.

5. Ensure merchants and agents premises are branded (both internally and externally) properly by approved bank standards to ensure visibility by both existing and prospect bank customers. 

6. Monitoring customer activities, ensure compliance to bank policies and procedures, and conduct periodic visits to their business places/premises (Relationship Management). 

7. Growth of customer turnover and NFI as per the agreed target

8. Manage customer relationships and ensure complaints/disputes are sorted on time.

9. Activation of dormant customers on mobile, internet and agency banking.  

10. Cross selling of other bank products. 

     

    DAILY RESPONSIBILITIES: Key responsibilities and approximate time split:

New Business Development 50%.

• Recruit new quality business within the allocated market.

• Proactively create and develop business relationships with customers.

• Build close working relationships with Branch staff, SME and Corporate team to create business opportunities.

• Implement activities to deliver value added products and services at the merchant and agent location.

• Fully understand the workings of merchants, agent banking, internet banking and mobile banking operations and risk strategy.

Customer contact (40%)

• Customer contact involves discussions and negotiations with customers on business and operational issues

• The role holder is responsible for managing and responding to customer requirements 

• Establish, build and maintain ongoing relationships with customers to develop, sustain and protect agent business.

• Develop a deep understanding of the needs and requirements of customers’ businesses

• Make sound commercial judgments in order to retain and fully develop customer base

• Provide evidence of customer demand to influence new products / enhancements / solutions

Planning and research (10%)

• Responsible for developing a personal sales plan to achieve targeted objectives and goals

• Personal time management of day to day activities to maximize return on resources

• Keeping fully updated on customer activities as reported in the media and via internal Group sources

• Maintain and understand the business environment in which the customer operates

• Constantly update knowledge on all products and services offered by KCB.

1. MINIMUM POSITION QUALIFICATION REQUIREMENTS

              a.  Academic & Professional

1. Experience