About this role
Field Service Technicians are responsible for the service of KMC Global customers and product lines. They perform preventive maintenance, site surveys, installations, modifications, equipment start-ups, provide training and re-training in the use of KMC Global equipment. This position reports to the Technical Development Coordinator and Customer Service Manager as necessary.
Qualifications
- Dedication to excellence and quality output
- Honest, Reliable, and displays irreversible Integrity
- Excellent oral, written and interpersonal communication skills
- Well-developed organizational skills
- Ability to travel – 50%-65% (US and International travel)
- Solid mechanical and electrical aptitude and troubleshooting skills
- Working knowledge and ability to perform high-quality welds
- Working knowledge of PLC controls and logic
- Hydraulic knowledge/troubleshooting beneficial
- High School education, technical training and 2 to 4 years of related technical service work
- Ability to remain calm in difficult situations
- Ability to adhere to Standard Operating Procedure
- Able to complete service reports at the completion of service, to provide customer resolution.
Responsibilities
The following activities are required in this position:
- Promoting excellence throughout the department
- Service PRAB & Hapman products at customer locations
- Provide training and re-training in the use of PRAB & Hapman equipment at customer locations
- Provide phone service and troubleshooting support from home office
- Provide sales leads to Sales Department
- Determine parts required for in-field repairs
- Co-ordination of service trips including travel plans
- Accurately communicate and discuss problems with customers
- Document all aspects of Service work performed
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