About this role
About the role
Kaimetrix is seeking an IT Service Desk Specialist – Level III to provide advanced technical support for client-level hardware and software issues in a secure, mission-critical environment. This role is responsible for diagnosing complex technical problems, implementing effective solutions, and ensuring a high level of customer satisfaction through efficient support services.
What you'll do
- Utilize advanced troubleshooting techniques and diagnostic tools to identify root causes of technical issues
- Provide in-depth technical support for client-level hardware and software problems
- Collaborate with other technical teams to resolve complex issues and ensure timely resolution
- Document troubleshooting steps, resolutions, and outcomes in the designated ticketing system
- Leverage knowledge base resources to support issue resolution and contribute to knowledge sharing
- Continuously identify opportunities to improve support processes and enhance customer satisfaction
- Support the implementation of effective solutions to maintain system functionality and service continuity
Qualifications
Education/Experience:
- Minimum of 6 years of progressive experience in technical support or IT service desk roles
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
Certifications:
- Advanced Certification such as CompTIA CASP+ or (ISC)² CISSP
Clearance:
- Active Tier 3 (T3) background investigation or ability to obtain and maintain
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