About this role
About the role
Kaimetrix is seeking an IT Service Desk Specialist – Level I to serve as the first point of contact for technical support in a secure, mission-critical environment. This role is responsible for providing initial troubleshooting and resolution of client-level hardware and software issues while ensuring a high level of customer service and adherence to established support procedures.
What you'll do
- Troubleshoot, diagnose, and resolve technical problems related to client-level hardware and software
- Follow established organizational processes and procedures for incident resolution
- Serve as the first point of contact for customer support requests and provide timely assistance
- Manage and maintain a ticketing system to log, track, and document all support requests
- Provide clear and effective communication to customers throughout the support process
- Ensure accurate documentation of incidents, troubleshooting steps, and resolutions
- Support consistent and reliable delivery of IT services in alignment with operational requirements
Qualifications
Education/Experience:
- Minimum of 2 years of progressive experience in technical support or IT service desk roles
- Associate of Arts (AA), Associate of Applied Science (AAS), military training, or equivalent experience
Certifications:
- Advanced Certification such as CompTIA A+, CompTIA Security+
Clearance:
- Active Tier 3 (T3) background investigation or ability to obtain and maintain
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