Customer Service Coordinator (Japanese-Speaking) - Nippon Rent-a-Car

Tachibana Enterprises, LLC (TE), has a distinguished history of excellence as a market leader in golf tours in Hawaii. The company built its strength of customer service and innovation to develop a diverse array of services and merchandise, all designed to help travelers get the most out of their stay in Paradise. 

Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements

while delivering excellent customer service. 

 

Pay Range:  $17.00 - $22.50 / hour

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Primary Responsibilities:  Provide customer service for Rent-A-Car reservations and walk-ins.  Inform customers of the rental policy and answer any questions regarding the services.

 

Percent Time Spent	Essential Functions
30%	Handle customer inquiries such as availability and cost of vehicles.
30%	Process and complete rental, sale of rent-a-car and optional products.
30%	Resolve and report any concerns and issues, as well as assist with emergency situations.
10%	Basic Revenue tracking and marketing data processing for daily report.

 

Other Duties:

• Attend meetings, training classes, as needed.
• Perform any other multi-task duties within company as assigned by General Manager

 

Knowledge, Skills and Abilities:

• High school graduate;
• Possess at least one (1) year customer service experience.
• Able to speak, write, and read in English and Japanese.
• Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
• Possess valid Hawaii drivers license, with clean abstract

Working Conditions:

Working Hours

• Normal business hours:  7:00am - 6:30pm, Sunday – Saturday, including holidays;
• Up to 40 hours per week (full-time), up to 20 hours per week (part-time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations.
• Travel between various locations by on foot/vehicle.  Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust.

 

 Physical and Mental Demands:

• Able to work cooperatively with others and deal constructively with conflict;
• Able to exercise self-control and handle stressful situations;
• Able to work with alertness, attention to detail, and handle multiple tasks.
• Able to process information quickly to assist staff in other areas.
• Constant – vision, hearing;
• Frequent – lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination;
• Occasional – pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity;
• Seldom – pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching;
• Not applicable – carrying more than 50 pounds.

Communication Demands:

• Constant – requires talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading;
• Frequent – requires responding to written or verbal requests of vendors, visiting/working at different work sites.
• Seldom – requires receiving training/giving verbal instructions;
• Not applicable – supervising others.

 

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To submit an application, click on the Apply button at the top of this page. Tachibana Enterprises, LLC is a drug free workplace and an Equal Opportunity Employer.