Retail Operations Assistant

TITLE:   Retail Operations Assistant

REPORTS TO: Retail Operations Manager

GENERAL ROLE

This position reports directly to the Retail Operations Manager and is responsible for supporting stores and the Retail Operations team to enhance operational efficiency and ensure the successful execution of global initiatives and projects.

The role primarily provides administrative and operational support to the Retail Operations team by managing store inquiries, coordinating operational materials, maintaining related documentation and reports, and facilitating effective communication among stakeholders. In addition, this person will assist in organizing Operations team meetings and events, managing store supplies and operational equipment, supporting documentation related to store expenses, and handling incident tracking and other ad hoc operational requests from stores. The role will also contribute to the successful preparation and implementation of key global initiatives, including SAP deployment.

This is an 8~12 months contract position, and the duration may be shortened depending on the start date.

MAJOR RESPONSIBILITIES

1. Store Operation Support

• Track inventory of various sales support equipment and selling supplies
• Coordinate the allocation, distribution, and delivery of selling supplies, including paper invoices, walkie-talkies, and service PLVs
• Provide documentation support for store expenses and vendor expenses 
• Provide administrative and operational support to stores, including handling inquiries, incident documentation, issue tracking, and other ad hoc requests

2. Support Retail Operation Team

• Provide administrative support to the Retail Operations Team
• Assist in the planning and preparation of meetings, commercial initiatives, and internal events.
• Support the preparation of various meetings with stores, vendors & suppliers, and other teams

3. Global Project Support

• Translate training materials, including manuals, guides, and presentation materials, into Korean
• Collect project-related inquiries from stores and coordinate with the relevant teams to ensure timely follow-up and resolution
• Assist in the preparation and maintenance of project-related documentation, including FAQs, guidelines, and communication materials
• Support the preparation and implementation of global initiatives and transformation projects

4. General Administrative Support

• Orders and manages the office equipment and supplies
• Support the consolidation of work for the Operations division and prepare presentation file formats and paperwork

REQUIREMENTS & CAPABILITIES

• At least 6 months of relevant experience in the luxury retail industry
• Ability to commit to a fixed-term contract (up to 1 year, subject to change based on start date)
• Strong alignment with brand identity, with exceptional attention to detail
• Strong problem-solving and cross-functional collaboration capabilities
• Collaborative, professional & self-driven with strong responsibility 
• Comfortable with data as well as operational and administrative tasks
• Good written and verbal communication skills in Korean and English
• SAP experience is an advantage