Retail Sales Lead, Part-Time

Johnnie-O is looking for a part-time Retail Sales Lead to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle. 

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements. 
• Provide knowledgeable feedback and personalized styling suggestions. 
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged. 
• Maintain a client book and follow up with customers to build long-term relationships. 
• Consistently meet or exceed individual sales goals. 
• Contribute to store sales by proactively engaging customers and recommending additional products. 
• Participate in outreach, appointment-based selling, and event support to grow the customer base. 
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked. 
• Assist in restocking, re-merchandising, and setting seasonal floor changes. 
• Support accurate inventory management and communicate stock needs to leadership. 
• Process transactions efficiently and accurately, including returns and exchanges. 
• Follow cash handling procedures and maintain accuracy in the POS system. 
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed. 

Qualifications

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people. 
• Proactive, solutions-oriented approach to delivering excellent customer service. 
• Ability to adapt in a fast-paced environment and handle multiple priorities. 
• Comfortable working a flexible schedule including evenings, weekends, and holidays. 
• Ability to stand for extended periods and lift up to 20 lbs. 

We appreciate your interest in our company and look forward to hearing from you!