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Quality Assurance Coordinator

Location
Philadelphia
Workplace
On-site
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About this role

We are currently looking for a Quality Assurance Coordinator.  The CareerLink provides services for both jobseekers and employers – providing skills and help to those seeking work while matching qualified candidates to the area’s occupational workforce.  
 
As the Quality Assurance Coordinator you will be responsible for ensuring the compliant, accurate and timely entry of required program data.  You will provide technical assistance to team members, and will maintain our compliance and integrity standards. 
 
This role, located in our Suburban Station, Center City Philadelphia office, is on-site.
 
Responsibilities:
 

  • Work with assigned teams to ensure compliant, accurate and timely entry of required program data 

  • Provide technical assistance to team members in meeting data entry requirements 

  • Review individual case records to ensure compliance and integrity 

  • Run reports, analyze data for program trends, and make continuous improvement suggestions to enhance performance outcomes 

  • Receive and track all referrals to unit., addressing them in a timely manner. 

  • Ensure that performance standards, contract goals and services including Activity Compliance Rate (ACR), Job Placement, Retention and Increased Hours Worked goals are met and/or exceeded by means of accurate and timely data entry and reconciliation. 

  • Create, maintain and reconcile all file systems (paper and electronic).

  • Other job related duties as required. 

 

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