Automotive Service Advisor - Colerain Hyundai

Job DetailsJob Location: 61-Superior Hyundai - Cincinnati, OH 45232

Jeff Wyler Colerain Hyundai, State of the Art Facility on Colerain Avenue adding Service Advisors!

Are you ready to be a part of one of our most essential positions within our service department?

Are you ready to set yourself up for success?

Job Details

$80k-$120k potential per year based on experience.

Unlimited Earning Potential

Pay above area market

Opportunity For Growth

Benefits

Health Insurance and Dental Insurance

401(k) Matching

Life Insurance

Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more!
Referral program

Paid Training

Potential opportunity for future advancement across the company

What you will do

Promptly greet customers in the service drive.
Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
Generate service order estimates and quotes for customers based upon a menu of recommended services.
Understand the technician's diagnosis and service recommendations.
Verify availability of required repair parts.
Explain cost, service process, and time requirements to customers thoroughly.
Establish completion expectations with the customer.
Monitor repair progress and Inform customer when vehicle is ready and customer concerns have been addressed.
Document information about services performed or recommendations.
Explain any cost adjustments to customers.
Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.

QualificationsAutomotive Service Advisor – Qualifications

Service Advisor experience from automotive industry preferred
Proven record of achieving exceptional Customer Satisfaction
Organized and friendly personality
Professional personal appearance
Team oriented and self-motivated
Clean driving record
A desire for a long-term career with a growing organization

All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, parental status, veteran status, or any other characteristic protected by applicable federal, state, or local law.