Front Desk Specialist - Beach Rehab

Jacksonville Orthopaedic Institute is in need of a strong candidate with insurance verification background to work full-time as the Front Desk Specialist at the Beaches rehab.

The position is full-time with benefits including medical, dental, vision, life and disability insurance, and 401K retirement plan.

The Front Desk specialist serves as the receptionist and performs all related clerical and administrative functions according to current practices and established procedures.  The Front Desk Specialist will assist in maintaining and growing the Intake Team while handling insurance verification for Rehab, DME, and Custom Splint needs.

Office Location: Baptist Beaches clinic, 1577 Roberts Dr. Jacksonville Beach, FL 32250

Schedule: Monday - Friday/40 hours/week

Essential Duties and Responsibilities 

• Greet patients and determine the nature of their visit, i.e. appointment, prescription pick up, etc.
• Responsible for checking patients in and out for their scheduled appointments. 
• Collect and update current demographic and insurance information. 
• Verify insurance participation and obtain necessary referrals
• Collect all applicable co-pays or patient balances and maintain a cash journal. 
• Schedule patient appointments.  
• Instruct patients on HIPAA requirements, financial responsibility.
• Assist patients with requests for records, x-rays, transportation etc.
• Maintain electronic medical records.
• Handle multiple telephone lines, screen callers, and relay messages.
• Perform related job duties as required to support the medical office.

 Position Requirements 

• Previous medical office and insurance verification experience/background preferred.
• High school diploma or GED.
• Excellent customer service skills.
• Effective communication skills.
• Ability to work in an environment involving direct contact with the public and staff. 
• Ability to handle stressful and difficult situations.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Knowledge of patient confidentiality standards.
• Effective computer skills.

Working Conditions  

Normal office environment. Occasional overtime may be required.

 Physical Demands 

Requires sitting and standing associated with a sedentary office environment: 90% Sitting, 5% Walking, 5% Standing.  Manual dexterity sufficient to operate a computer and office equipment, and to write legibly.  Vision sufficient to read standard text and data on computer screens and paper forms.  Ability to speak clearly and with the volume required to carry on clear conversations in person and over the phone. Hearing sufficient to carry on clear conversations in person and over the phone.  All requirements are subject to possible modification to accommodate qualified individuals with a disability.