About this role
Job DetailsJob Location: Auburn Hills, MI 48326 Job Summary:
The primary responsibility of the IT Systems Analyst is to set up, manage and troubleshoot the technology systems that Mersino uses to maintain computer and software networks. Job duties will also include responding to hardware problems, updating system software and tracking the data and communications used on the network.
Typical Duties and Responsibilities
Manage daily support calls and support tickets
Support the company’s disperse desktop/laptop systems company-wide
Apply software updates as needed
Resolve client issues, perform routine updates to devices
Interact with team members to assist in troubleshooting and identify root cause of system problems
Manage Azure Cloud environment
Setup computers for deployment
Training of users on how to use Mersino Applications
Work with team to improve training documentation
Provide remote desktop support
Assist with mobile device management tool
QualificationsQualifications
3+ years supporting a Windows Computer environment
Basic understanding of mobile device management
Outstanding communication skills
Troubleshooting skills
Organizational and time management skills
Ability to work both independently and as a member of a team
Initiative to research and resolve problems
Travel up to 20%
Specific Expectations
Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
Proficient in Microsoft Office applications
Experience with customer support
Experience with remote management tools
Odoo ERP
Azure Cloud experience
Experience with AirWatch or equivalent mobile device management platform
Bachelor’s level degree in an IT related
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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