Qualitative Client Service Director - Geneva

Your mission

The Qualitative Client Service Director's mission is to ensure the development of client partnerships with a deep understanding of the clients' business and providing leadership to junior and senior colleagues. The role also involves demonstrating the highest standards of integrity and research excellence while managing and developing key client relationships, delivering profitable work, and influencing the strategic direction of the business. 

Your missions include:

• Drive commercial growth for Ipsos qualitative solutions 

• Demonstrate thought leadership on advanced qualitative approaches

• Be a trusted advisor with our key clients and Ipsos teams to develop a long-term relationship

• Help your team of researchers grow and achieve their objectives

• Be a trusted partner with your peers to develop cross-methodologies solutions 

 

What you will need to succeed:

• University degree preferably in marketing/market research, social sciences, communication sciences or similar

• +10 years of professional experience within leading market research agencies, specializing in qualitative research and insight solutions

• Client management skills with ability to deliver outstanding attention and services to the client.

• Commercial excellence acumen

• Ability to work in an international environment with fluency in English 

• Expertise in qualitative solutions (mandatory)

• A strong entrepreneurial spirit 

• A truly multicultural mindset 

• And finally, a never-ending curiosity for innovation, including but not limited to sensible use of AI solutions

 

Knowledge and Skills

• Proven track record selling and delivering international qualitative projects 

• Demonstrated success in developing deep, lasting relationships with senior-level clients (research, marketing, C-suite) 

• Client service and business building with a background in strong strategic thinking and creative problem solving

• Excellent written and verbal communication skills (fluent English) in addition to well-developed interpersonal and presentation skills are necessary

• Ability to manage multiple priorities simultaneously

• Identify opportunities for, and contribute to making Ipsos Switzerland ‘more famous’, e.g. press releases, publications, client events, appearing at conferences, etc.

 

 

How we will help you to succeed: 

• Expertise from the global Ipsos qualitative network, leveraging learnings and opportunities on an international scale 

• Connection with key accounts headquartered in Switzerland 

• A supportive, talented and successful qualitative team

• A communication and marketing team to help you be heard in the market 

• A flexible working environment, in one of the best places to live

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

The Ipsos Understanding Unlimited service line uses Qualitative techniques to humanize data and bring cultural intelligence into our clients’ thinking. We bring ‘life to life’, through listening, observing and illuminating human interactions. Ipsos UU is the largest qualitative research company in the world. IUU has a community of 1300 specialists with diverse backgrounds and skill sets (e.g. ethnographers, community managers, semioticians) who understand people better than anyone else, simply because we have done more research for more clients in more countries than anyone else. With us, clients are fluent in 88 cultures.