Destination Planner & Concierge

Destination Planner & Concierge

What You'll Do

• Build and review itineraries, maintain constant communication with members, and provide expert destination insights to ensure all guest needs are met before arrival.
• Review member profiles, coordinate with the team, stock and stage the home, finalize the itinerary, and inspect the property ahead of arrival.

• Greet guests, confirm schedules, deliver groceries, manage on-call needs, perform daily check-ins, oversee housekeeping, and track incidentals throughout the stay.
• Present the folio at departure, assist with transportation, send a thank-you note, inspect for damage, begin turnover, and submit a recap highlighting the stay.
• Deliver luxury in every interaction — guest service, communication, and home presentation — with consistent, high-touch attention from planning through departure.

• Execute all SOPs and checklists, lead detailed property inspections, and ensure ongoing maintenance, cleanliness, and asset readiness.
• Schedule preventive and corrective maintenance, respond to emergency needs, perform light repairs (filters, bulbs, paint, drains, etc.), and handle storm preparation.
• Oversee property-related projects with clear timelines, ensuring quality and timely completion.

• Own every detail — from staging to inspections to itinerary delivery — with pride, care, and precision.
• Stay proactive and consistent, anticipating member needs to create seamless, high-touch experiences that exceed expectations.
• Lead all maintenance, staging, and inspections with the rigor needed to meet brand and aesthetic standards.

• Ability to interact with affluent clientele and consistently deliver on high expectations.
• Bachelor's degree preferred, ideally in hospitality management or business administration.
• Hospitality and guest service experience, including solid knowledge of the local area.
• Honest, respectful, trustworthy, dependable, caring, and fun.
• Strong interpersonal skills with both employees and members.
• Highly organized with a high level of attention to detail and the ability to multitask.
• Excellent oral and written communication and listening skills.
• Upbeat, positive disposition with a genuine "can do" attitude.
• Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, and chat applications).
• Flexible schedule, including long days, nights, holidays, and weekends.
• Must be able to lift up to 50 pounds and have a reliable vehicle with a valid driver's license.

Compensation

Hourly Rate: $25-$30 per hour 
We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation, and geographic location; in addition to individual factors including seniority, performance-based merit, education/training, and experience related to scope of responsibilities.

About Us:
Based in Denver, Colorado, Inspirato is a luxury travel company providing affluent travelers access to a managed and controlled portfolio of hand-selected vacation options to ensure world-class service and certainty. Our portfolio features 100+ destinations, 350+ luxury homes, 50+ hotels and resorts, and custom travel experiences worldwide, available exclusively to our members. 

At Inspirato, our mission is to inspire lasting memories and relationships by enhancing the way our members experience the world. Guided by our core values of care, courage, collaboration, and curiosity, we strive to deliver exceptional service and unique travel opportunities that create unforgettable experiences. Join us in our journey to enrich lives through meaningful connections and inspire a world of lasting memories!