Night Audit - Part time

The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following: 

• Create a welcoming environment for guests. 
• Register guests and assign rooms, accommodating special requests whenever possible. 
• Complete pre-registration and blocking of rooms for reservations/guest arrival. 
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. 
• Understand room status and room status tracking. 
• Know room locations, types of rooms available, and room rates. 
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. 
• Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. 
• Process guest check-outs. 
• Post and file all charges to guest, master, and city ledger accounts. 
• Work closely with all hotel departments to improve service delivery and efficiency. 
• Use proper telephone etiquette. 
• Coordinate guestroom maintenance work with the engineering and maintenance division. 
• Report any unusual occurrences or requests to the manager or supervisor. 
• Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float. 
• Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel. 
• posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required. 
• Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained. 
• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. 
• Audit all income postings and charges. 
• Record and balance staff and house charges. 
• Prepare and transmit credit card deposits. 
• Process city ledger work to accounting. 
• Know all safety and emergency procedures, and is aware of accident prevention policies. 
• Ensure the work environment is tidy and well organized at all times (lobby). 
• Adhere to all health and safety guidelines and standards.