Patient Procedure Scheduler, FNCC

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Procedure Scheduler supporting our OBGYN team at our Hyde Park clinic. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Essential Job Functions

• Work collaborately with physicians and staff members to schedule surgeries in OP TIme
• Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
• Schedule procedures /surgeries based on preapproved guidelines and protocols
• Enter procedure/surgery information and update/inform physicians of schedules per protocol
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
• Communicate with patients and inform them of any schedule changes
• Order and coordinate delivery of special supplies and equipment, as necessary
• Enter vendor information and supply into Vendormate system
• Schedule anesthesia for surgery, as necessary and per protocol
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
• Provide pre appointment instructions, directions, and messages per protocol
• Provide reminder calls for all surgeries prior to surgery date
• Respond to patient inquiries/concerns appropriately and in a timely manner 
• Document all messages electronically using the In Basket functionality and forward to the appropriate clinical provider
• Provide service recovery with unhappy patients. 
• Escalate patient concerns per protocol
• Thank each and every caller and ask if there is any other assistance that can be provided

Qualifications

• Knowledge of medical terminology required
• High School Diploma required
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Communicates effectively and professionally with patients, visitors, physicians and co-workers. 
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Ability to use personal computers and select software applications
• Successful completion of Cadence Scheduling system training and competencies

Preferred Qualifications:

• Experience in Epic-OP Time (Epic operating room scheduling module) and Vendor mate preferred
• Associate or Bachelor’s Degree preferred

Position Details

• Job Type/FTE: Registry (1.0 FTE)
• Shift: Days
• Work Location: Onsite - DCAM Hyde Park
• Unit/Department: OBGYN Clinic 
• CBA Code: NNU