About this role
Key Responsibilities
1. Client Interaction & Communication
- Support account managers in client meetings, CXO discussions, and presentations
- Understand customer business goals, digital transformation initiatives, and roadmap requirements
- Build confidence in articulating ideas clearly and professionally
- Learn to understand client problems and business contexts
2. Research & Opportunity Identification
- Conduct market research, account research, and competitor analysis
- Identify potential areas of opportunity within accounts
- Support in building account plans and opportunity pipelines
3. Proposal & Pre-Sales Support
- Assist in preparing proposals, client presentations, and solution documents
- Work with internal teams to gather inputs for client pitches
- Learn how to connect business needs with technical solutions and evolve to advising customers on technology strategy, architecture, and best practices
- Recommend innovative solutions leveraging Cloud, AI, Automation, Integration, Analytics, and Data platforms
- Participate in Event & Webinar Campaigns and ensure closure with needed follow-ups
- Account Specific Newsletter Campaigns and Follow-ups
4. Cross-Functional Collaboration
- Work closely with sales, delivery, and solution teams including Finance, HR etc.
- Participate in internal discussions on estimations, pricing, and approach
- Gain exposure to end-to-end deal lifecycle evolving in managing deals independently later
5. Learning Commercial & Negotiation Basics
- Shadow account managers in commercial discussions
- Understand pricing models, contracts, and negotiation strategies
- Develop business and financial acumen over time
Experience We Are Looking For
- 4–8 years of experience in delivery, sales, consulting, customer success, or client engagement roles.
- Proven exposure to digital transformation, cloud adoption, and modernization initiatives.
- Strong ownership mindset with a demonstrated ability to take initiative, drive outcomes, and ensure accountability.
- Excellent analytical and problem-solving skills, with the ability to deconstruct complex business challenges into actionable recommendations.
- Strong stakeholder management, influencing, and negotiation skills, with the ability to build trusted client relationships.
- Comfortable working with data, business insights, and value-driven business cases to support decision-making.
- Ability to adapt in fast-paced environments, effectively prioritize tasks, and develop execution plans to achieve growth and performance KPIs.
- Demonstrated learning agility and passion for adopting emerging technologies while understanding evolving customer landscapes.
- Working knowledge of AI/ML, intelligent automation platforms, APIs, integrations, ERP systems, and enterprise technologies.
- Proficiency in CRM platforms and Microsoft Office Suite, particularly PowerPoint and Excel.
- Familiarity with SAP technology platforms and enterprise application ecosystems.
Qualification
- Strong academic background with a BTech/BE
- Master’s degree / MBA (Sales / Strategy / Operations) preferred
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