Territory Manager-Personal Loan (DSA)

About the Role

The Territory Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division.

Key Responsibilities

Primary Responsibilities

• Source and manage DSA channels to acquire personal loan business from the market.
• Ensure portfolio quality by minimizing delinquencies and application rejections.
• Maintain deep knowledge of retail asset products, operational processes, and current market trends.
• Identify changing market dynamics and develop new channels to expand business reach.
• Deliver high-quality customer service through efficient channel management.

Secondary Responsibilities

• Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
• Collaborate with internal teams to ensure alignment with business goals and service standards.

What We Are Looking For

Education

• Graduation: Any discipline.

Experience

• Relevant experience 2 to 5 yrs in BFSI

Skills and Attributes

• Strong understanding of retail asset products and DSA operations.
• Ability to identify and adapt to changing market trends.
• Excellent stakeholder management and customer service orientation.
• Proven leadership skills with the ability to mentor and coach senior team members.
• Commitment to customer centricity, innovation, compliance, and integrity.
• Ability to foster a digitally enabled and automated environment to meet customer needs.
• Talent acquisition and retention capabilities to support rapid business growth.