Process Manager - Retail Operations RCC Recon

About the Role

We are looking for a Process Manager – Retail Operations RCC Recon to join our Recon, Compliance & Controls team. This role is responsible for overseeing daily reconciliation activities, monitoring compliance, and implementing control processes across retail banking transactions. The candidate will lead a team of processing specialists, ensuring optimal performance and accuracy, while coordinating with the compliance department to identify risks and enforce effective controls.

Key Responsibilities

Primary Responsibilities

• Supervise, mentor, and develop a team of processing specialists to ensure high performance and operational efficiency.
• Oversee reconciliation processes across retail banking transactions, ensuring accuracy and timeliness.
• Coordinate with the compliance department to identify potential risks and implement appropriate control measures.

Secondary Responsibilities

• Evaluate and enhance existing reconciliation and control processes to improve efficiency and accuracy.
• Support continuous improvement initiatives within the unit.

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.

Experience

• Minimum 3 years of relevant experience in reconciliation, compliance, or banking operations.

Skills and Attributes

• Strong understanding of reconciliation processes and compliance frameworks.
• Proven team management and mentoring skills.
• Excellent analytical and problem-solving abilities.
• Attention to detail and commitment to accuracy.
• Effective communication and coordination skills.
• Ability to identify process gaps and drive improvements.