Process Lead - Retail Operations RCC Recon

About the Role

The Process Lead – Retail Operations RCC Recon plays a pivotal role in managing and enhancing daily reconciliation, compliance monitoring, and control processes within the Recon, Compliance & Controls function. This role involves overseeing operational activities, optimizing processes, and ensuring adherence to regulatory and internal standards. The incumbent will also lead a sub-unit, contribute to audits, and act as a subject matter expert in their domain.

Key Responsibilities

Primary Responsibilities

• Oversee and manage operational activities including reconciliations, process controls, transaction processing, account management, and customer service operations.
• Ensure efficient and compliant delivery of banking services in line with regulatory standards and internal policies.
• Lead a sub-unit to ensure smooth execution of operational tasks, including task allocation, team management, and process optimization.
• Manage internal and external audits and regulatory data delivery across verticals.
• Identify and implement process improvements to enhance efficiency, reduce operational risk, and improve customer experience.
• Maintain and update Standard Operating Procedures (SOPs) across sub-units.
• Liaise with departments such as Risk, Compliance, and IT to ensure operational alignment and seamless service delivery.
• Act as a subject matter expert for the managed area.
• Prepare and present reports on operational performance, risk, and process improvements to senior management.
• Manage vendor relationships for outsourced services, ensuring adherence to SLAs and quality standards.
• Contribute individually to managing complex processes and digital initiatives.

Secondary Responsibilities

• Collaborate with Product, Compliance, other bank stakeholders, and external partners.
• Handle regulatory, internal, and risk audits.
• Act as the second-level escalation point for the sub-unit.

Managerial and Leadership Responsibilities

• Train and mentor team members to build operational capability.
• Conduct regular monitoring and provide constructive feedback to the team.

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.
• Post-graduation: Postgraduate in any discipline from a recognized institution.

Experience

• Minimum 4 years of relevant experience in banking operations, reconciliation, compliance, or related functions.

Skills and Attributes

• Strong leadership and team management capabilities.
• In-depth understanding of banking operations and compliance frameworks.
• Excellent analytical and problem-solving skills.
• Effective communication and stakeholder management.
• Ability to drive process improvements and manage audits.
• Proficiency in managing vendor relationships and digital initiatives.