Division Lead - Liability Operations

About the Role

The Division Lead – Liability Operations (H) is a senior leadership role within the Retail Liability Operations function, responsible for overseeing end-to-end operational efficiency, process optimization, automation, governance, and compliance. The role involves managing multiple sub-units, driving strategic initiatives, ensuring regulatory adherence, and leading vendor assessments and audits. This position also plays a key role in stakeholder engagement, issue resolution, and delivering exceptional customer service while fostering a culture of operational excellence.

Key Responsibilities

Primary Responsibilities

• Manage two or more operational sub-units within the Retail Liability Operations function.
• Act as the primary lead for all bank-driven projects related to liability operations.
• Oversee vendor management, including performance monitoring and compliance.
• Serve as an individual contributor for specialized and complex processes.
• Drive operational excellence across multiple applications and processes to improve productivity and consistency.
• Lead strategic planning, problem-solving, and decision-making initiatives for critical areas.

Secondary Responsibilities

• Liaise with Product, Compliance, other bank stakeholders, and external partners to ensure smooth operations.
• Act as the third-level escalation point for resolving issues across all stakeholders.
• Conduct stakeholder and branch visits to assess and improve operational processes.
• Perform peer benchmarking to evaluate and enhance operational practices and product offerings.

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.
• Post-Graduation: Postgraduate in any discipline from a recognized institution.

Experience

• Minimum 6 years of relevant experience in banking operations, with a focus on liability products and process management.

Skills and Attributes

• Proven leadership and people management skills.
• Strong understanding of operational metrics and performance reviews.
• Experience in managing internal and external audits.
• Expertise in driving automation and process re-engineering initiatives.
• Strategic thinking and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Ability to manage complex and critical operational areas independently.
• Familiarity with regulatory requirements and risk management practices.