Debt Manager-Flows-Micro Finance

About the Role

The Debt Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of retrieving EMIs from customers while ensuring adherence to all bank guidelines, contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track portfolio performance for specific buckets within the assigned area.
• Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.

Secondary Responsibilities

• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history.
• Provide and maintain MIS reports and review collection feedback on a daily, weekly, and monthly basis.

What We Are Looking For

Education

• Graduate – Any discipline
• Postgraduate – Any discipline

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage teams and external agencies effectively.
• Excellent communication and follow-up skills.
• Proficiency in maintaining MIS and administrative records.
• Analytical mindset to track and control delinquency.