Debt Manager-Flows-Credit Cards

About the Role

The Collection Manager – Credit Cards is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role holder ensures efficient and optimized EMI recovery from customers while adhering to all guidelines laid out by the bank, thereby contributing to the larger organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with default customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and daily, weekly, and monthly collection feedback.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across Retail Banking to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate - Any
• Postgraduate - Any

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collections processes and legal guidelines.
• Ability to manage and monitor delinquency portfolios effectively.
• Excellent communication and negotiation skills.
• Proficiency in maintaining MIS and administrative data.
• Capability to collaborate with internal stakeholders and legal teams.
• Problem-solving and decision-making abilities.