About this role
Job DetailsJob Location: Best Western Plus - Kansas City, MO 64133Position Type: Full TimeSalary Range: $15.00 - $16.00 HourlyJob Category: Hospitality - HotelThe Best Western Plus Sports Complex is seeking a motivated, reliable, and welcoming Guest Service Agent to join our front desk team! As the face of our hotel, you will play a key role in creating exceptional experiences for our guests from arrival to departure.
If you thrive in a fast-paced environment, love interacting with people, and take pride in delivering top-tier customer service, we want to hear from you!
Essential Duties & Responsibilities
Warm Guest Welcome: Greeting arriving, departing, and in-house guests with a friendly, professional demeanor and ensuring a smooth check-in/check-out process.
Reservations & Inquiries: Take accurate room reservations, answer phone calls, and respond to guest inquiries promptly and professionally.
Guest Experience & Support: Serve as a knowledgeable local guide by providing advice on transportation, local restaurants, and sports complex events. Explain all hotel amenities clearly at check-in.
Special Requests & VIPs: Monitor, log, and fulfill special guest requests, VIP preferences, messages, packages, and mail in a timely manner.
System & Payment Processing: Efficiently operate the front desk computer system to process guest payments, post charges, and manage bookings accurately.
Promotions & Rate Knowledge: Stay informed on current rate packages, hotel promotions, group bookings, and restricted/blackout dates.
Shift Operations: Complete all assigned tasks on the shift checklist in a timely and efficient manner while adhering to brand standards and company policies.
Perform other duties as assigned by management.
How to Apply
Ready to join our team?
Email: Submit your resume in response to this posting.
In-Person: Stop by the front desk at the Best Western Plus Sports Complex to fill out an application!
QualificationsQualifications & Requirements
Previous experience in customer service, hospitality, or front desk operations preferred (hotel experience is a plus!).
Strong communication, interpersonal, and problem-solving skills.
Proficiency with computers and property management systems (PMS).
Ability to multitask, stay organized, and handle guest requests with grace under pressure.
Flexibility to work various shifts, including weekends and holidays.
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