About this role
Essential Job Functions
The ideal candidate should be able to develop a strong relationship with the customer contacts and gain their trust as a member of the Hub team supporting their business while on site in the customer’s office.
Duties to include:
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Answering general customer questions
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Communicating customer needs to the rest of the team in the Hub office
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Providing shipment status updates upon request
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Appointment scheduling
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Paperwork retrieval on delivered shipments
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Finalizing shipment data for invoicing.
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Additional duties that may be required to support the customer on site in their office.
Minimum Qualifications
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Ideal candidates should have the following experience:
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5-10 years in a transportation or shipping related position preferred
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2 years in a customer service related position
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General knowledge of LTL, TL, and IML mode of transportation
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Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word
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Highly effective communication, both verbal and written
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Attention to detail, organizational skills, and customer focused
Salary: Up to $20.00/hour
This is an estimated range based on the circumstances at the time of posting; however, it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits: We offer a comprehensive benefits plan including:
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Medical
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Dental
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Vision
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Flexible Spending Account (FSA)
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Employee Assistance Program (EAP)
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Life & AD&D Insurance
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Disability
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Paid Time Off
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Paid Holidays
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