About this role
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
Responsibilities:
- Learn about our products and components
- Maintain phone and e-mail support for customers
- Take service parts orders and provide quotes to customers
- Communicate with customers regarding warranty requests from the field for both parts and labor
- Processing of labor warranty authorizations and providing them to customers
- Coordinating with internal Service Parts Department regarding warranty part requests
- Manage backorders
- Process purchase orders for customers
- Review of field service reports to determine eligibility for warranty claims
- Coordinate shipments and returns of service parts
- Resolve customer inquiries
Qualifications:
- Previous experience in sales, customer service, or other related fields
- Microsoft Office skills (Excel, Word, Outlook) and Adobe experience
- Ability to build rapport with customers
- Ability to handle multiple projects simultaneously
- Strong customer service abilities
- Self-motivated and detail-oriented
- Strong desire to learn and be open to a multi faceted position
An exceptional candidate would have knowledge of HVAC products and previous HVAC parts experience. A college degree is preferred.
Benefits:
- 401(k) matching
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Work Location: In person
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