Technical Architect - ServiceNow (m/f/d)*

Successful candidates must be prepared to relocate to the specified job location in the job posting and will be employed directly under the hiring entity’s contractual terms.

Munich Re is a global market leader in re-insurance, global specialty insurance and digital solutions.  New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions.

This role will be part of the Corporate Functions Tower for Group Technology ( IT 1.12), which oversees IT service delivery and manages key relationships across all corporate and central units, including Finance, HR, Legal & Compliance, Services/Facilities, and Procurement. The Tower also manages cross-functional domains such as document management, collaboration platforms, corporate websites, and Group-wide Identity Access Management (IAM), as well as selected central platforms and Regulatory/Integrated Risk Management (IRM) product delivery. 

As a Technical Architect you will create, iterate, and maintain technical and data architectures. In this role, you will ensure a high quality technical system design which supports system performance, at optimal operational cost under the circumstances of flexibility and future change.

Your job

• Assume IT Product Management responsibilities for assigned business applications and digital products, primarily based on the ServiceNow platform, supporting product strategy, roadmap definition, lifecycle planning, demand prioritization and value realization in close collaboration with business stakeholders and delivery teams.
• Take overall responsibility for the technical architecture and IT product management of a portfolio of business applications, with a primary focus on ServiceNow-based solutions and selected third-party SaaS products supporting Central Procurement (CP), Real Estate Services (RES) and Human Resources (HR).
• Facilitate the translation of business objectives, strategic initiatives and operational requirements into sustainable technical solutions and product capabilities, ensuring alignment between business value, enterprise architecture and implementation feasibility.
• Drive product lifecycle management by balancing stakeholder expectations, business priorities, technical debt, platform sustainability and regulatory requirements while maximizing business value delivery.
• Partner with business owners, product owners and senior stakeholders to identify, evaluate and prioritize demand, ensuring a transparent decision-making process and alignment with organizational goals and budget constraints.
• Provide strategic guidance on the evolution of ServiceNow-based services and products, identifying opportunities for innovation, automation and operational excellence across the supported business functions.
• Represent the product and architecture perspective in management discussions, governance bodies and decision forums, ensuring that technology investments and solution directions support long-term business objectives and enterprise standards.
• Build and maintain strong relationships with key stakeholders across business and IT, fostering collaboration, managing expectations and acting as the primary interface between business demand and technology delivery.

Your Profile

• University degree, preferably in Computer Science, Information Technology, Business Information Systems or a related field.
• 5+ years of experience in a fast-paced, global and regulated business environment, with several years of hands-on experience in software development, solution architecture and technology consulting, providing a thorough understanding of the complete software development and product lifecycle.
• 5+ years of experience with proven ServiceNow architecture, administration and development skills, ideally including Workspace Service Delivery (WSD), Human Resources Service Delivery (HRSD) and App Engine technologies.
• In addition to ServiceNow expertise, solid knowledge of cloud-based and service-oriented architectures leveraging Microsoft Azure technologies such as ADLS, ADF, Databricks and related platform services like APIs.
• Experience with DevOps principles and best practices, preferably including Azure DevOps, Git, source control management, branching strategies, code reviews and CI/CD processes.
• ITIL certification is preferred, or willingness to pursue certification with company support.
• Demonstrated experience in IT Product Management, Demand Management or Business Relationship Management, including product roadmap planning, prioritization, lifecycle management and balancing business value with technical sustainability.
• Strong communication and stakeholder management skills with the ability to build trusted relationships across business and IT organizations, including senior management stakeholders.
• Ability to understand business objectives, analyze and challenge requirements constructively, and translate complex business needs into sustainable technology solutions and product capabilities.
• Demonstrated strong proficiency in architectural standards, methodologies and solution design, with the ability to conduct architecture reviews, lead process analysis and drive process redesign initiatives.
• Excellent written and verbal communication skills in English.
• German language skills are highly desirable to effectively collaborate with and advise local business stakeholders within Munich Re's German business functions.
• Willingness to travel as required in the execution of responsibilities.

Application Instructions

Please apply through our online portal and upload your CV, as well as your academic reference letters, including school certificates, graduation certificates and transcripts of record for any degrees. If applicable, please also submit reference letters from any previous employers or certificates from any other qualifications you may have. We recommend writing a cover letter to tell us more about why the position and Munich Re is of interest to you.

About us

As the world's leading reinsurance company with more than 16,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.  
Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. 
Sounds like you? Push boundaries with us and be part of Munich Re. 
Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below.

Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements. 
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

* Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.

Münchener Rückversicherungs-Gesellschaft
Korbinian Rentsch
Talent Acquisition Partner