Outlet Host/Hostess - HRC Los Angeles Family Dining

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

HARD ROCK INTERNATIONAL JOB DESCRIPTION: HOST

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

LOCATION

Hard Rock Cafe

POSITION TITLE

Host

REPORTS TO

Department Manager and/or General Manager

DIRECT REPORTS

None

DATE CREATED

FLSA STATUS

Hourly - Overtime Non-Exempt

POSITION SUMMARY

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES

 Opening doors, where applicable.

 Welcoming and thanking guests.

 Answering questions - accurately and politely.

 Maintaining a clean and organized waiting area.

 Answering the phone.

 Directing guests to areas & restrooms.

 Providing security for co-workers, guests and celebrities.

 Assisting servers, bussers and managers.

 Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.

 Assuring the complete satisfaction of each and every guest.

 Creating memorable experiences.

 Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

 High School diploma or GED equivalent.

SKILLS

 Remaining calm in a hectic, fast-paced atmosphere.

 Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

 Displaying a positive and outwardly friendly attitude toward guests and co-workers.

HARD ROCK INTERNATIONAL JOB DESCRIPTION: HOST

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

PHYSICAL DEMANDS

 Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.

 Ability to sit for extended periods of time.

 Ability to make repeating movements of the arms, hands, and wrists.

 Ability to express or exchange ideas verbally and perceive sound by ear.

 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

 Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

 Ability to turn or twist body parts in a circular motion.

 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

 Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

 Must be at least 19 years old.

 Maintaining a well-groomed appearance (“having a plan”).

 Following all uniform guidelines.

 Practicing all general safety & sanitation standards.

 Recycling products, where possible.

 Maintaining HRC’s 5 core Values and Mission Statement.

 This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description.

Pay Range: