Community Health Outreach Navigator

• Assist individuals and families in identifying and accessing healthcare, behavioral health, nutrition, housing, employment, transportation, and other essential community resources.
  
• Conduct comprehensive needs assessments to identify barriers impacting health, stability, and self-sufficiency.
  
• Provide resource referrals and follow-up support to ensure successful connections to services.
  
• Serve as a trusted liaison between residents and community service providers.
  
• Support community members in navigating complex eligibility requirements for federal, state, and local assistance programs.
  

• Assist residents in understanding and accessing available healthcare coverage, including Medicaid, Medicare, Marketplace plans, and other healthcare programs.
  
• Educate community members regarding policy changes that may affect eligibility for healthcare and public benefits programs.
  
• Conduct outreach and enrollment support activities for qualified health and assistance programs.
  
• Help individuals access primary care, preventive services, specialty care, pharmacy assistance, and behavioral health resources.
  
• Collaborate with healthcare partners to improve care coordination and reduce barriers to care.
  

• Promote healthy lifestyle behaviors through education, engagement, and community-based wellness initiatives.
  
• Coordinate and support participation in healthy living reward programs, wellness challenges, fitness activities, nutrition education, and preventive health screenings.
  
• Encourage participation in evidence-based programs designed to improve health outcomes and reduce chronic disease risk factors.
  
• Track participant engagement and health improvement outcomes associated with wellness initiatives.
  
• Facilitate workshops and educational events related to nutrition, physical activity, chronic disease prevention, and overall wellness.
  

• Coordinate community food distribution events, food pantry operations, and mobile food outreach activities.
  
• Assess food insecurity needs and connect households with food assistance resources.
  
• Collaborate with food banks, grocery partners, farmers, community gardens, and hunger relief organizations.
  
• Assist with enrollment in nutrition assistance programs and community-based food support initiatives.
  
• Maintain accurate inventory, participant records, distribution logs, and program reports as required.
  
• Support special food distribution initiatives during emergencies, extreme weather events, and community crises.
  

• Develop and implement outreach strategies targeting underserved and vulnerable populations.
  
• Represent HRCAP at health fairs, food distributions, community events, neighborhood meetings, and stakeholder gatherings.
  
• Build relationships with healthcare systems, community organizations, schools, employers, faith-based organizations, and local government agencies.
  
• Facilitate public awareness campaigns focused on health equity, food access, preventive care, and self-sufficiency.
  
• Recruit participants and volunteers for community health initiatives and outreach activities.
  

• Maintain regular contact with participants to monitor progress and address ongoing needs.
  
• Track referrals and assess outcomes to ensure individuals receive needed services.
  
• Coordinate services with internal HRCAP programs including Family-Centered Coaching, Emergency Services, Senior Services, Veteran Services, Housing Programs, Energy Assistance, and Workforce Development programs.
  
• Advocate on behalf of participants to help overcome barriers to service access.
  

• Maintain accurate case records, outreach documentation, participant files, and service data.
  
• Enter data into agency databases and reporting systems in a timely and accurate manner.
  
• Monitor performance outcomes and assist with grant reporting requirements.
  
• Collect participant success stories and community impact data.
  
• Ensure compliance with federal, state, local, and agency policies governing program operations and confidentiality.
  

• Develop and maintain strategic partnerships with healthcare providers, hospitals, managed care organizations, food banks, social service agencies, and community organizations.
  
• Participate in local coalitions and collaborative efforts addressing community health needs and food security.
  
• Assist in identifying funding opportunities and community initiatives that support health and wellness goals.
  
• Promote integrated service delivery models that improve outcomes for families and communities.
  

• Perform other duties as assigned by supervisor.
  
• Represent the organization in professional, civic, and community groups as requested by the CEO.
  
  

• Helps establish performance measures and monitors outputs and outcomes.
  
• Comprehensive understanding of data systems, including tracking, reporting, monitoring, customer satisfaction, and evaluation.
  
• Ability to work independently, take initiative and be an effective team member.
  
• High-level communication and interpersonal skills are a must.
  
• Exceptional time management skills with ability to multitask; ability to work well under pressure, prioritize workload, and meet tight deadlines.
  

Requirements

• Obtain membership with the Virginia Community Health Work Association within six months of employment.
  
• Obtain Community Health Worker certification within 90 working days of employment.
  
• Bachelor's degree in human services, social services, sociology, psychology,
  
• Experience with program eligibility evaluation.
  
• Must possess some experience working with TANF and VIEW eligible clients.
  
• Experience in MS Office, Excel, PowerPoint, and Word.
  
• Criminal record check, driving record, and credit report required for employment
  
• Track record for maintaining and deepening relationships with clients, community partners, etc.
  
• Adept at networking, building relationships, and community engagement
  
• Ability to work across the organization to deliver solutions that meet internal and external objectives
  
  

Benefits

Hampton Roads Community Action Program (HRCAP) offers a comprehensive benefits package for full-time employees, effective the first day of the month following your hire date. Benefits include:

·         Paid Time Off:

o    10 days of annual leave per year (accrued bi-weekly) for the first five years

o    Sick leave accrued at 5 hours per pay period

o    1 paid day off annually for your birthday

o    11 paid holidays, including major federal holidays

·         Health & Wellness:

o    Medical, dental, and vision insurance available for employees and dependents

o    HRCAP covers 75% of health insurance premiums

o    Coverage begins the first of the month after hire

o    Pre-tax premium deductions via Section 125 Plan

·         Retirement:

o    403(b) retirement plan with a dollar-for-dollar match up to 3% after one year of service

Additional details are provided in the HRCAP Employee Handbook and Summary Plan Documents.