Valet Attendant- HVRW

Job DetailsJob Location: Hotel Valencia Riverwalk - San Antonio, TX 78205Position Type: Full TimeSalary Range: $11.00Job Shift: AnyWE NEED BIG STARS LIKE YOU!!!

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate travelers, each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

Providing warm and sincere customer service and ensuring guest satisfaction is met, delivering the best guest experience. Primarily assisting with parking and/or retrieving guest vehicles, providing directions, luggage assistance, and information about the hotel and San Antonio area.

Shift requirements

• Looking for flexibility with morning or evening shifts.

ESSENTIAL DUTIES & FUNCTIONS

Contribute positively to the team within the department
Prepare for all guest requests
Participating in on-going training
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs
Being able to check arriving guests into the Oobeo valet application
Complete other duties as assigned by Supervisor
Greeting and engaging with guests whenever possible to ensure quality of service is upheld and recover their confidence in the hotel.
Resolve any guest and/or associate issues incurred during the shift in a professional and thorough manner, communicating effectively as appropriate.
Unload baggage from vehicles and or taxis
Open entrance doors for all guests
Answer questions and offer information and assistance
Ensure charges and posting are processed to secure revenue prior to a guest’s departure

Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Maintain hotel equipment in proper working conditions
Return customer vehicles upon request in a timely fashion
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help
Observe safety precautions always
Escort incoming hotel guests to rooms and or partial escorts.
Assist with transportation and handling of luggage.
Offer information pertaining to available services and facilities of hotel, points of interest, directions, and dining options.
Explain hotel amenities and features of rooms, such as radio operations, television, climate control, and how to place telephone calls.
Inspect the guest’s rooms to ensure furnishings are in order and supplies are adequate upon guest escort.
Deliver packages, luggage, and other guest belongings.
Serve as alternate or additional valet, bellman, or doorman when required.
Complete errands as requested by Valencia Services and other Hotel Valencia departments.
To stay later than the scheduled shift if needed to assist parking cars and accommodating the guests

Physical Requirements

Standing/Walking: constantly walking and running for varying length of time with little or no sitting
Lifting/Carrying: packages and guests luggage weighing up to 50 lbs.
Pushing/pulling bell carts weigh up to 100 lbs.

Working Environment

Exterior of hotel and occasional interior with exposure to weather conditions

BASICS

Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS

Hotel Operations or Customer Service experience preferred
Communicate effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
High school or equivalent education required.
Prefer hotel experience and background.

TABC Certification

Valid Driver’s License

BENEFITS:

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.