About this role
Job DetailsLevel: ExperiencedJob Location: SFLC - Santa Clara, CA 95054Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $28.00 - $32.96 HourlyTravel Percentage: Road WarriorJob Shift: DayJob Category: Nonprofit - Social Services
POSITION: Training Coordinator
PROGRAM/LOCATION: Training Department, Santa Clara County
SUPERVISOR: Talent Development Director
STATUS: Full Time/Non-Exempt
COMPENSATION: $28-$32.96/Hour
ABOUT HOMEFIRST
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.
OUR VALUES
Kindness: We act with empathy toward others.
Passion: We ignite change to fulfill our mission.
Excellence: We deliver exceptional service to our communities.
POSITION OVERVIEW
HomeFirst’s Training Coordinator will further the agency’s mission of ending homelessness by supporting our training department. Under the direction and guidance of the Talent Development Director, the Training Coordinator facilitates a series of detailed, engaging, and effective trainings for staff, with the intention of equipping them with the knowledge and tools needed to best serve our county’s homeless residents and those at risk of homelessness.
The training coordinator is eligible to complete some work remotely. Schedule details, including remote hours, are determined by the Talent Development Director.
REPORTING RELATIONSHIPS:
This role reports to the Training Manager.
PRIMARY RESPONSIBILITIES
Facilitate trainings with superior communication skills, adapting content to staff in attendance
Assist team with training implementation. Tasks include preparation, transportation, set-up, various tasks during training, and clean-up.
Assist with the development and maintenance of training modules, ensuring they stay relevant to staff needs and compliant with company policies and contract requirements
Commitment to continued professional and content development through research; giving and receiving feedback; and attending self-development training and train-the-trainers
Utilize the digital Learning Management Systems and internal digital portal to track training certifications and completions, assign training, and run reports.
Be a subject-matter expert in training topics, ready to support staff questions
HomeFirst is a diverse company that serves and supports a diverse community. The Training Coordinator desires to work with people from a variety of social and economic backgrounds and build trust and rapport with others. They are further responsible for modeling the values and principles of HomeFirst within the agency and broader community.
Training is facilitated virtually and in-person and covers various topics including but not limited to:
Harm Reduction
Housing First
Trauma Informed Care
CPR/First Aid/AED
De-Escalation and Conflict Resolution
Mental Health First Aid
Cultural Humility
Skills, Abilities, and Knowledge
Goal oriented
Attention to detail
Time management and organization
Excellent communication and collaboration
Good critical thinking and problem-solving skills
Ability to thrive in challenging and fast-paced environments
Ability to adjust work schedule to meet organization training needs
Ability to lift, move, and transport up to 50 lbs. regularly
Ability to use keyboard and read computer screens for extended periods in various settings
Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties
Ability to drive to various sites for training
BENEFITS
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer
ORGANIZATIONAL EQUITY STATEMENT
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed
DEI values in our processes, recruitment, and leadership, striving for excellence at every level.
HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
QualificationsQUALIFICATIONS (YOU HAVE)
Education and Experience
Although we value academic achievement, we recognize and celebrate individual journeys; therefore, experience and knowledge are prioritized.
One (1) year employment experience in a social services, training, or teaching field
Familiarity with homelessness, evident through volunteerism or past employment
Strong knowledge in Microsoft Office suite, particularly PowerPoint and Excel, evident by the quality of presentations and tracking files you will develop and maintain once employed
Preferred Qualifications
Experience serving people at-risk of losing their housing or who are currently homeless
Personal experience with homelessness
Bachelor’s degree in social services or teaching field
Experience speaking publicly or presenting in past employment, education, or volunteerism
Experience collaborating with team members, community partners, or agencies
Utilization of Zoom or other virtual presentation platforms
Bilingual
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