Assistant Front Office Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our hotel team, that's exactly what you'll do every time you come to work.

As an Assistant Front Office Manager, you'll support the Rooms Division Manager in leading the Front Office operation, ensuring the highest service standards while inspiring and developing a high-performing team. This role is ideal for an ambitious hospitality professional looking to take the next step toward becoming a Front Office Manager or future hotel leader.

Responsibilities

Here's what you'll do during a typical day:

• Lead and inspire the team: Support the Rooms Division Manager in leading, coaching, and motivating the Front Office Team. Act as department leader in the absence of the Rooms Division Manager, ensuring smooth daily operations. Foster a positive, inclusive, and high-performing team culture through recognition, coaching, and development. Support onboarding, training, performance management, and talent development initiatives, and conduct daily briefings to ensure Team Members are equipped top deliver exceptional guest experiences. 
• Deliver exceptional guest experiences: Welcome guests and ensure every interaction reflects Hilton's commitment to hospitality. Resolve guest concerns and service recovery opportunities promptly and professionally. Monitor guest feedback, Guest Assistance cases, online reviews, and satisfaction results to identify opportunities for improvement. Champion Hilton's "Make it Right" philosophy and service standards. Ensure VIP guests, Hilton Honor Members, and returning guest receive personalized recognition and service. 
• Drive commercial performance: Promote Hilton Honors membership enrollment and engagement. Support revenue-driving initiatives including room upgrades, hotel services, and other upselling opportunities. Assist with room inventory management to maximize occupancy and revenue performance. Encourage a commercial mindset across the Front Office Team and support achievement of departmental KPIs. 
• Ensure operational excellence: Support daily Front Office operations including arrivals, departures, guest requests and payment. Assist with scheduling and resource planning in line with business needs. Ensure Team Members maintain current knowledge of hotel facilities, services, promotions, and local recommendations. Collaborate closely with all hotel departments to deliver a seamless guest journey. Support implementation of new initiatives, operational improvements, and hotel projects. 
• Maintain safety and compliance: Ensure compliance with Hilton brand standards, local legislation, GDPR requirements, and health and safety policies. Promote a safe and positive working environment for Team Members and guests. Support departmental audits and quality assurance activities. 

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, we're looking for someone who has:

• Previous experience within Front Office or a similar hotel operations department
• Minimum 1 year of leadership or supervisory experience within Front Office or a similar hotel operations department
• Strong communication skills in both Swedish and English, verbally and in writing
• A passion for delivering exceptional guest experiences
• The ability to coach, motivate, and develop others
• Strong organizational, time management, and problem-solving skills
• Commercial awareness and the ability to identify revenue opportunities
• Good IT and systems proficiency
• Hotel Management education or a similar hospitality qualification is advantageous
• A positive attitude and commitment to living Hilton's Values every day

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.