Supervisor Front Desk

Amazing opportunity to join the Team at Varsity Clubs South Bend a Hilton Vacation Club. The 86 room Hotel is located 1 mile from the University of Notre Dame, and is a themed Resort with the back drop of memorabilia  the University. Become a Hilton Grand Vacations Team Member of this award winning group. 

Pay: $16.00 hourly

Here’s why you will love It here:
•     Excellent health care options, including medical, dental, and vision
•     Recognition Programs and Rewards
•     Travel Discounts Program
•     Outstanding Paid Vacation Program and Paid Sick Days
•     Employee Assistance Program that supports your physical and mental wellbeing
•     401(k) program with company match
•     Tuition reimbursement programs
•     Employee Stock purchase program
•     Numerous learning and advancement opportunities
•     And more!
 

Responsibilities

In this pivotal role, you will lead a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Your leadership will be key in delivering the highest level of service and creating lasting impressions.

•Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
•Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
•Ensures the provision of special services to owners and guests.
•Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
•Maintains a positive cooperative work environment between staff and management.
•Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
•Supervises payroll hours and reports.
•Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
•Assists with owner and guest activities and recreation as the need arises by management.
•Leads key control procedures. 
•May be required to do other duties and special projects assigned by Senior leadership.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Qualifications

• Previous supervisory experience in Timeshare Front Desk Operations
• Must have a valid driver's license
• TSW and AS400 knowledgeable, understanding the timeshare closing of TSW.
• Demonstrate key leadership skills such as integrity, professionalism, and confidentiality.
• Previous experience in customer service role.
• Excellent verbal and written communication skills
• Proficiency in computer use and related software applications.