Operations Support Representative

FLSA Status: Non-exempt
Location: Dallas, TX (This is an onsite position)
Reports to: Operations Manager
Status: Full-Time

Work schedule: Monday - Friday 8:30 am - 5:30 pm. This role does require some "on call" after hours, weekend, and holiday work.

Your role:

• Assist with customer support, including handling incoming support emails and phone calls
• Represent Highway well when communicating externally
• Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced environment
• Demonstrate responsiveness in responding to internal and external communication
• Demonstrate responsibility and organizational skills by managing tasks effectively
• Work cohesively with other members of the Highway Team

Qualifications: Operations Support Representative

• Excellent communication skills
• Fluent in English, Bilingual in Spanish or Punjabi preferred
• Thrives in a fast paced and urgent environment
• Highly organized with a proven track record of managing multiple priorities within deadline driven atmosphere
• Previous customer support experience is preferred but not required

Key Work Objectives:

1. Management of customer inquiries

2. Timely response of escalations