Manager, Renewals Management

About Highspot

Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the Role

As the Manager of Renewals Management, you will lead a team of Renewals Managers supporting SMB and Commercial customers across our India hub. You will be responsible for building a high-performing commercial renewals organization that delivers predictable retention, identifies growth opportunities, and provides accurate business forecasting. Through coaching, inspection, and operational excellence, you will develop your team while partnering cross-functionally to scale best practices and drive business outcomes.

\nResponsibilities

• Lead and Develop the Team: Recruit, coach, and develop a high-performing team of Renewals Managers, creating a culture of accountability, continuous learning, and high performance. 
• Drive Commercial Performance: Own team performance against retention, forecast accuracy, productivity, and commercial success metrics while ensuring consistent execution across the renewal lifecycle.
• Coach Through Inspection: Conduct regular forecast and deal reviews to improve commercial execution, negotiation effectiveness, and renewal predictability.
• Build Operational Excellence: Drive CRM hygiene, forecasting discipline, process consistency, and adoption of renewal best practices to improve scalability and business performance.
• Partner Across the Business: Collaborate with Customer Success, Sales, Revenue Operations, Finance, Legal, and Enablement to deliver a seamless customer experience and identify opportunities to improve commercial outcomes.
• Leverage Data to Improve Performance: Use portfolio analytics, renewal trends, and operational metrics to identify risks, uncover opportunities, and drive continuous improvement.
• Enable Customer Growth: Ensure the team consistently identifies and collaborates on expansion opportunities while delivering successful commercial renewal outcomes.
• Lead Change and Continuous Improvement: Champion new processes, tools, AI capabilities, and enablement initiatives that improve team productivity and support the evolution of the Renewals organization.

Required Qualification

• 8+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment, including experience leading high-performing teams. 
• Proven success leading frontline commercial teams, with a strong track record of coaching individuals to consistently achieve retention and business performance goals.
• Demonstrated experience building high-performing teams through coaching, inspection, accountability, and talent development.
• Strong commercial acumen with experience in forecasting, pipeline management, negotiations, and customer retention strategies.
• Analytical mindset with the ability to use business metrics and customer insights to improve team performance and operational efficiency.
• Experience leading cross-functional initiatives and influencing stakeholders across Customer Success, Sales, Revenue Operations, Finance, Legal, and Enablement.
• Deep understanding of CRM platforms such as Salesforce and experience driving operational excellence through process, data quality, and reporting.
• Excellent communication, leadership, and organizational skills, with the ability to thrive in a fast-paced, global, and collaborative environment.
• A growth mindset with a passion for developing people, driving continuous improvement, and building scalable, high performing commercial teams.

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

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