Customer Care Representative

Job DetailsJob Location: APACHE JUNCTION, AZ 85120Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalHorizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

We offer

Professional development and career advancement opportunities
Competitive compensation
Medical, dental, vision insurance
401k investment plan with company match
Generous paid time off and paid holidays
Tuition reimbursement
The opportunity to help us make a difference in the lives of the patients and communities we serve.
QualificationsOur Customer Care Representative operates in a fast-paced medical call center environment and work together to emphasize excellent customer service and our "Kindness Matters" philosophy! The Customer Care Representative is responsible for accurate typing, collection of all required demographic and insurance information, answering telephones and scheduling various types of appointments.

Qualifications Required

High School diploma or GED; education and/or experience equivalent to 2 years preferred.
Must be at least 21 years of age or older.
Strong written and verbal communication skills.
Possess knowledge of telephone etiquette and experience handling multiple telephone lines.
Ability to maintain confidentiality.
Must be detail oriented.
Proficient in use of computers, electronic health record and software programs.
Possess valid driver’s license, home/Cell phone and reliable transportation.
Ability to work accurately and with minimal supervision.
Must obtain and maintain a Fingerprint clearance card and pass a background check.
Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations.
Must have the ability to follow oral and written directions as they relate to the functions listed above.
Possess excellent organizational and time management skills.
Effective teamwork skills and the ability to meet deadlines.

Qualifications Preferred

Bilingual – English/Spanish
Insurance and medical experience