E-Commerce In-Store Shopper

Company Overview:

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Job Summary:

The eCommerce Clerk serves as a personal shopper and point of contact to Heinen’s customers by selecting items and assembling online orders. They are responsible for ensuring all orders are picked accurately, properly packed, stored, and staged for pick-up in a timely manner. Additionally, these associates must ensure quality control and handle products carefully during the selection and packing process to minimize damage and uphold Heinen’s quality standards. Individuals are also expected to provide service that aligns with Heinen’s brand for customers they interact with daily.

Responsibilities:

• Understands store layout and variety of product offerings.
• Interfaces with customers via phone and in-person to ensure accuracy of all online orders (including product substitutions).
• Collaborates with other eCommerce clerks to ensure completion of daily orders.
• Maintains safety as a top priority in all aspects of work for team members, customers, and products.
• Develops into expert user of software application. Maximize pick and pack efficiency by adhering to Heinen’s selection standards.
• Interacts with and assists customers as needed.
• Organizes and stages customer orders to assist with the pick-up and delivery process.
• Provides feedback as necessary to assist with process improvements.
• Provides cross-department support on daily tasks as needed.

Core Competencies:

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Demonstrates Self-Awareness – Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Self-Development – Actively seeking new ways to grow and be c challenged using both formal and informal development channels.

Qualifications:

• Complies with all company policies and procedures.
• Able to identify and prioritize critical tasks. Manages time effectively. 
• Strong attention to detail and organization skills.
• Able to effectively solve problems and make quality decisions in the absence of complete information.
• Able to work in a fast-paced environment and adapt to business needs.
• Displays a sense of urgency. Works independently to achieve daily tasks.
• Able to work autonomously. Requires minimal supervision.
• Production driven and able to work continuously on repetitive tasks, while standing.
• Able to work in areas of varying temperature (hot, cold, wet/damp).
• Able to lift and/or move up to 50 lbs. on occasion.
• Able to work a flexible schedule to include weekend and evening hours.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.