About this role
Job DetailsJob Location: Mishawaka - Mishawaka, IN 46544Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Health CareAs a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.
JOB RESPONSIBILITIES:
Greets public, staff, and others in a professional and courteous manner.
Schedules patients and checks them in and out for their appointments.
Verifies and updates insurance information at every patient visit.
Receives, screens and routes calls to appropriate destination.
Accepts payments, issues receipts, and updates journal as needed.
Coordinates with providers on patient prescription refills as needed.
Registers new patients in accordance with policies and procedures.
Runs Automatic Eligibility Verifications.
Follows up with Voice mail messages and setting appointments.
Maintains general knowledge of HealthLinc Patient Resources.
All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Performs other duties as assigned.
Level 2 (in addition to above)
Generates patient demographic sheet and route slip for each medical visit.
Posts patient payments for Medical/Dental.
Performs financial intakes on all referred patients as needed.
Level 3 (in addition to above)
Closes medical/dental encounters daily.
QualificationsREQUIRED QUALIFICATIONS
Education/Training
High School diploma or equivalent
Experience
At least 1-3 years of healthcare administrative experience (not required but highly preferred)
Skills/Job Requirement
Strong customer service skills
Excellent written and verbal communication skills
Proven ability to work well in a team environment
Basic math skills needed to process simple payments
Strong organizational and time management skills
Ability to remain flexible and adaptable
Technology Skills
Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)
Multi-line telephone and other office equipment such as printers, fax machines, etc.
DIRECT SUPERVISION:
N/A
REQUIRED TRAININGS:
All assigned Relias training
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