Front Desk Representative

Job DetailsJob Location: Richmond, VA 23226Healix is the nation’s leader in providing physician office-based infusion services. Focused on patient and physician peace of mind for 30 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

At Healix, we manage Office Infusion Centers on behalf of physicians, hospitals, and medical institutions, encouraging in-office treatment for optimal patient care. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our clients and their patients.

Studies show that the physician office infusion center setting provides significant site of care benefits for patients, communities, and payors, including superior clinical outcomes and lower cost of care. Overall patient satisfaction at Healix-managed infusion centers soars, with 98% of patients rating their care as “excellent.” Our physician clients rely on Healix to handle all facets of infusion center operations, including drug purchasing, revenue cycle management, managed care programs, and clinical staffing. As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.

HEALIX HAS AN IMMEDIATE OPENING FOR:

A Front Desk Representative to join our expert team of business and healthcare minded professionals.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Greet patients and caregivers, welcome them for their services, and accompany them to the patient treatment area.
Provide excellent customer service via the phone and face to face patient and caregivers
Answer phone and relay patient requests and questions to clinical staff.
Calls patients prior to appointment date to confirm appointment and time; update insurance information.
Perform order entry and communicate order status to team members, as required.
Verify patient eligibility and benefit coverage timely utilizing phone or online resources, as requested.
Communicate patient financial responsibility to the patient and all applicable staff.
Assist with collection and posting of patient payments.
Assist patients with billing questions.

Requirements

High School Diploma or Associates degree
One year's experience in a medical office setting with front office duties preferred.
Excellent customer service and verbal communication skills.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, training, leave of absence, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Healix has a non-discrimination policy and complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the Company has facilities.
Qualifications